Hello,
I have stumbled upon a weird issue with FTP connection to my account on Gigarank. Out of nowhere, yesterday, the connection stopped working properly. I am using Notepad++ (NppFTP addon), HippoEDIT and FireFTP. Connecting works fine (seems so, at least) but when the root folder contents are about to be listed, the two latter of the applications above just freeze or simply attempt to receive the catalog list but fail to do so.
Notepad++ is rarely able to list the root shared account folder (it succeded twice today, quite randomly), as it returns Failure retrieving contents of directory / . However, I have a separate NppFTP profile that has a path set to one of my subdomains' folders. It is able to easily list the folders within that particular subdomain catalog but nothing more when trying to open any of folders.
I have been using OpenDNS DNS servers, turned them off as some port may have been blocked, flushed DNS; that did not help. Changing between active and passive modes did not help either. Resetting NppFTP configuration did not help. I have also tried to disconnect all my connections via cPanel - did not really help.
Should I do some ping or traceroute or anything that would help troubleshoot this problem? Also, when I am connecting to a different server, everything works fine. I have been recently playing with Cloudflare on one of the domains, so although it was a day or more before the problems started, that may be a hint.
Below I attach logs, one of NppFTP's connection with passive and other with active connection setting.
http://pastebin.com/raw/Y8gRz1xS (passive, succeded with listing root folder)
http://pastebin.com/raw/58vFhyM7 (active)
Thanks and a bunch of regards!
I have stumbled upon a weird issue with FTP connection to my account on Gigarank. Out of nowhere, yesterday, the connection stopped working properly. I am using Notepad++ (NppFTP addon), HippoEDIT and FireFTP. Connecting works fine (seems so, at least) but when the root folder contents are about to be listed, the two latter of the applications above just freeze or simply attempt to receive the catalog list but fail to do so.
Notepad++ is rarely able to list the root shared account folder (it succeded twice today, quite randomly), as it returns Failure retrieving contents of directory / . However, I have a separate NppFTP profile that has a path set to one of my subdomains' folders. It is able to easily list the folders within that particular subdomain catalog but nothing more when trying to open any of folders.
I have been using OpenDNS DNS servers, turned them off as some port may have been blocked, flushed DNS; that did not help. Changing between active and passive modes did not help either. Resetting NppFTP configuration did not help. I have also tried to disconnect all my connections via cPanel - did not really help.
Should I do some ping or traceroute or anything that would help troubleshoot this problem? Also, when I am connecting to a different server, everything works fine. I have been recently playing with Cloudflare on one of the domains, so although it was a day or more before the problems started, that may be a hint.
Below I attach logs, one of NppFTP's connection with passive and other with active connection setting.
http://pastebin.com/raw/Y8gRz1xS (passive, succeded with listing root folder)
http://pastebin.com/raw/58vFhyM7 (active)
Thanks and a bunch of regards!